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Terms & conditions

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Payment Methods

Maltezos hotel online booking system supports verified secure payments by credit card with Visa, MasterCard, Maestro, Diners.

Rate Information

  • The terms and conditions set our below apply to all bookings made through this website.
  • Prices shown are per room per night unless otherwise stated and includes local taxes.  Prices are subject to change without notice.  However, your price is guaranteed once you receive a booking confirmation. The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation. Availability of the rooms at the rates shown online may be limited and/or restricted to certain periods.
  • Children under the age of 3 can stay at our hotel free of charge when sharing with two full paying adults in the same room.
  • No pets are allowed at Maltezos Hotel.
  • Free parking is available to all of our guests.
  • For all bookings made direct through our website a deposit of 40% will be required and final balance at check in.
  • We take our guest satisfaction very serious and any complaint or comment regarding your stay should immediately be brought to the attention of the staff so we can attempt to resolve it as quickly as possible.

Cancellation Policy

  • All cancellations must be in accordance with our cancellation terms.
  • The charge for no cancellation notice (no show) or 24 hour before arrival will be 100% of prepayment.
  • Cancellations made up to 21 days notice prior arrival  for bookings made with 50% prepayment no cancellation fees will be charged.
  • Cancellations for bookings with 40% prepayment made with 2-20 days notice will incur a cancellation charge of 50%
  • 100% prepayment Bookings are non refundable
  • Whilst every effort is made to fulfill any special requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure to do so will not constitute a breach of contract.
  • In the unlikely event we may have to amend or cancel your reservation, we reserve the right to do so.  However, you have the right to:
  1. accept the changed arrangements as notified
  2. make alternative arrangements with us
  3. cancel your reservation and receive a full refund

General Policy

  • Check in time 14:00 PM
  • Check out time 11:00 PM.
  • Reception Hours : 08.00 until 00.00
  • Housekeeping will clean every day and change the towels and linens every second day.
  • Safety deposit boxes are available for an extra charge.
  • Guests can upgrade their room at check in subject to availability and an additional cost depending on low or high season.

Additional Information

  • Additional services can be arranged through out your stay at reception for day trips, special occasions and local transport and activities prices upon request.
  • Airport transfers and a taxi service to local attractions and beaches can be booked directly with the hotel, enquiries can be made by emailing
  • A daily government tax fee of €3 will apply from March to October and €1.5 from November to February according to law 5073/2023. The fee will be paid locally, upon arrival.

Security

All payments made using the card are processed through the electronic payment platform “Nexi e-Commerce” and TLS 1.2 encryption functions with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.